Customer Service, Retail and Sales

Our Customer ServiceRetail and Sales apprenticeships are used by a broad range of employers in several sectors: fashion retail, manufacturing, insurance and banking, the public sector, and engineering – in fact in any organisation that is either selling goods or services or has an aftersales department.

Our programme includes shop floor level training for sales staff, first line management and departmental management, customer service and call centre staff, and trainee/junior sales people. We offer apprenticeships at Levels 2, 3 and 4.

All of our courses use a blend of immersive theatre-based learning, masterclasses, technical workshops and webinars. These are further supported by a course duration programme of skills coaching.

We currently offer four programmes of study. You can download our Customer Service and Retailing course booklets in our resources centre, scan through the flipbooks – Customer Service or Retailing) or read the details of each course below.

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Hawkins \ Brown Architects

“From the outset we were provided with clear information and the support we received from the team was excellent”

Anthea Corridon, HR Advisor, Hawkins \ Brown Architects

Steinhoff Retail UK

“Working with ted Learning has been a fantastic journey. They listen, research and go above and beyond to ensure that their approach matches wholeheartedly with that of the business need”

Vicki Anderson L&D Manager at Steinhoff Retail UK

Pendragon Group

“LCoAT are Apprenticeship Levy experts and have helped us design, plan and implement an apprenticeship programme that delivers the skills we need as part of our wider workforce development strategy.”

Nigel Blackburn, Pendragon Group

DB Cargo

“LCoAT deliver training that is hugely beneficial to our business goals and ambitions. Their Continuous Improvement and Leadership and Management programmes are delivered by great trainers and we are beginning to see real changes in how our staff carry out their duties”

Josie Pugsley, Professional Development Manager, DB Cargo

Haworth

From the moment LAC sourced and tailored the apprentice to suit the needs of our business through to the ultimate graduation and full time hiring of them, LAC have supported each part of the program at all key stages of their development. The mix of a broad yet detailed academic approach they take coupled with the learning in the real business environment is one of the most effective ways to grow young people within any industry.

Shaun Maroney, Operations Manager, Haworth UK Ltd