Performance Management

Performance Management

When it comes to employee performance appraisals, setting SMART objectives and giving constructive feedback are essential skills for any manager.

This course looks at all aspects, from delivering an appraisal effectively to ensure buy in from both sides, to managing poor performance. Using ted actors, delegates learn how to raise the motivation of employees and improve performance through setting objectives, giving effective feedback and praise.

This course is ideal for team leaders and managers who have a responsibility for managing the performance and conduct of others at work.

Learn more about ted Learning and how our theatre-based approach to learning and development is built into our apprenticeship programme, or read through the course details below…

Course Information

Who is the Course For?

People working in or leading teams

How Long is it?

It's a one day workshop

Where?

We run this course at your business address

Course Costs

Costs are variable but average £266 per delegate with 12 participants

Course Details

Why Do the Course?

Managing performance is a continuous process which involves making sure that the performance of employees contributes to the goals of their team and the business. This course will give you the theory, models, concepts, skills and behaviours to be highly effective at managing your people and their performance.

What is It?

An interactive course, using our professional actors, that is designed to help all managers at any level apply a range of skills and techniques that can be used to effectively to manage performance. You will be given the opportunity to observe a live performance conversation between a manager and employee and draw out what best practice looks like.

What Will I Do?

You will explore some fundamental tips and techniques to be able to deal confidently and effectively with a variety of performance situations in the workplace. Following on from the theory, you will be given the opportunity to put these skills into practice using your very own bespoke scenarios and case studies.

Course Objectives and Outcomes

What we Explore

Having attended Performance management Course you will have looked at:

The Appraisal

The Appraisal Cycle
People who think they have performed better than they have
Dealing with disappointment
Reaching agreement
Questioning and listening techniques
Differing appraisal processes
Performance gaps
Giving feedback
Rating delivery

What You Will Learn

Having attended the Course you will have looked at:

The Appraisal

The Appraisal Cycle
People who think they have performed better than they have Dealing with disappointment
Reaching agreement
Questioning and listening techniques

Differing appraisal processes
Performance gaps
Giving feedback
Rating delivery
Setting SMART goals
Making sure the goals are set together and that they are SMART – Specific, Measurable, Achievable, Realistic, Timely

Linking Goals
Making sure the individual’s goals are linked to the business goals and the department goals

Reviewing Performance throughout the year

Having regular 1-1s, coaching sessions and giving ongoing support

Takeaways

Your takeaways from the course will enable you to:

Understand the appraisal cycle and how to use it
Set SMART goals
Create a personal development plan for your teams
Demonstrate the skills needed to carry out an effective performance conversation
Demonstrate the skills and techniques that can be used to manage poor performance or manage high achievers
Demonstrate High Quality Communication Skills, including questioning, positive language, body language, tone of voice and active listening
Understand the skills and techniques that can be used to prevent conflict from escalating



Hawkins \ Brown Architects

“From the outset we were provided with clear information and the support we received from the team was excellent”

Anthea Corridon, HR Advisor, Hawkins \ Brown Architects

Steinhoff Retail UK

“Working with ted Learning has been a fantastic journey. They listen, research and go above and beyond to ensure that their approach matches wholeheartedly with that of the business need”

Vicki Anderson L&D Manager at Steinhoff Retail UK

Pendragon Group

“LCoAT are Apprenticeship Levy experts and have helped us design, plan and implement an apprenticeship programme that delivers the skills we need as part of our wider workforce development strategy.”

Nigel Blackburn, Pendragon Group

DB Cargo

“LCoAT deliver training that is hugely beneficial to our business goals and ambitions. Their Continuous Improvement and Leadership and Management programmes are delivered by great trainers and we are beginning to see real changes in how our staff carry out their duties”

Josie Pugsley, Professional Development Manager, DB Cargo

Haworth

From the moment LAC sourced and tailored the apprentice to suit the needs of our business through to the ultimate graduation and full time hiring of them, LAC have supported each part of the program at all key stages of their development. The mix of a broad yet detailed academic approach they take coupled with the learning in the real business environment is one of the most effective ways to grow young people within any industry.

Shaun Maroney, Operations Manager, Haworth UK Ltd